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These terms govern how your okay3 account works — from how you access sports markets and casino categories to how transactions through Rocket and Upay are handled. Read them before you start, and check back if anything changes; we publish updates here.
By opening and using an okay3 account, you agree to the conditions set out on this page. These terms apply to all activity on the platform — browsing sports markets, placing wagers, accessing casino categories, and moving funds through your account wallet. Eligibility to use okay3 depends on your local law and the regions we currently support; if your jurisdiction restricts or prohibits online wagering, these terms do not create any right to access the platform. We may update these terms when our services change or when regulatory requirements shift. When we do, we will note the revision date at the top of this page. Continued use of your account after a revision means you accept the updated terms. If you disagree with any change, the right step is to close your account and withdraw your remaining balance before the revision takes effect. Transactions processed through Rocket or Upay are subject to both these terms and the conditions of those payment services. Where a conflict exists between our terms and a payment provider's terms, ours govern the account relationship; the payment provider's terms govern the transfer itself. Questions about a specific clause can be directed to our support team through the contact routes listed on this page.
Rocket wallet transactions fall under both these terms and Rocket's own service conditions.
Upay transfers are processed under Upay's network rules alongside your okay3 account terms.
bKash deposits are accepted where available; the same dual-terms principle applies to all wallet rails.
Not every part of your experience on okay3 is governed by the same set of rules. Understanding the scope helps you know where to look when a question comes up.
Login, identity verification, session management and account closure are fully covered. These rules apply from the moment you open an account to the moment you close it.
Deposits and withdrawals through supported payment rails — including Rocket and Upay — are covered. Processing timelines and limits are set by the payment provider, not solely by us.
Game content supplied by studios in our lobby, sports market data and odds displays are covered for fair-use access. You may not copy, redistribute or commercially exploit any content.
External payment networks, device operating systems and mobile browsers operate under their own terms. We are not responsible for service interruptions or policy changes on those platforms.
You have concrete steps available to you at any point during your account relationship with okay3. Your transaction history is accessible from the account wallet section — every deposit and withdrawal is logged there with a timestamp and reference number. If any detail on your account looks incorrect, the account settings page lets you update personal information directly; for changes that require identity re-verification, the on-screen instructions will walk you through the required steps. Raising a question about how a term applies to your situation is straightforward: our support team handles policy queries through the contact routes listed in the support section below. If you want to request a full record of the data associated with your account, submit that request through the support channel and we will respond within the timeframe set out in our data handling policy.
Open the wallet section of your account to see a full log of transactions, including Rocket and Upay movements, with dates and reference numbers.
Account settings let you update contact information. Changes that affect identity verification follow the on-screen steps shown in your account.
Policy questions go to our support team. Use the live chat or email route listed below; include your account reference for a faster response.
For data or account closure requests, contact support directly. We handle these through the same published routes and respond within our stated policy window.
If a clause is unclear or you need to act on a right described in these terms, use one of the contact routes below. We do not publish response time commitments here — check the support page for current availability details.
Open the chat widget from any page while signed in to your account. Describe your query and include your account reference number.
Send your terms or account query to our support address listed on the contact page. Attach any relevant transaction references.
The help centre covers common terms questions with step-by-step account guidance. Search by topic before raising a direct support request.
We keep your account data only for as long as it is needed for the purposes described in our privacy policy and for any period required by applicable law. Account security relies on the login credentials you set; we recommend keeping your password unique to okay3 and not sharing it. Cookies on the platform are used for session management and to keep your account state consistent across pages — you can review cookie settings through your browser. If you want to request a change to how your data is handled, or if you believe a term has been applied incorrectly to your account, the right route is through our published support channels rather than a third-party intermediary.
Account and transaction data is held for the period required by our privacy policy and applicable law. You can request a summary of your data through support.
Your login credentials protect your account. Keep them private; if you suspect unauthorised access, use the account recovery route shown on the login page.
Cookies manage your session and keep account navigation consistent. Browser settings let you control cookie behaviour; some features require session cookies to work.
To dispute how a term was applied or to request a data change, contact support directly using your account reference. We do not accept requests through third-party channels.
These are the questions we hear most often about how the okay3 terms work in practice.
Access to okay3 depends on whether online wagering is permitted under your local law and whether your region is currently supported. These terms apply to your account if you are eligible; if local law restricts access, the terms do not create a right to use the platform.
We update the revision date at the top of this page when terms change. Continuing to use your account after the revision date means you accept the updated terms. If you disagree, close your account and withdraw your balance before the change takes effect.
Your wallet section inside the account area shows every deposit and withdrawal, including Rocket and Upay transactions, with timestamps and reference numbers. No separate request is needed — the log is available whenever you are signed in.
Yes. Account settings let you update contact information directly. Changes that affect identity verification follow the on-screen steps shown in your account at the time of the request. Contact support if you run into a step you cannot complete yourself.
Reach out through live chat or email support with your account reference and a description of the issue. Our team reviews policy queries and responds through the same channel. We do not accept disputes through third-party intermediaries.
Submit a data request through our support channel — live chat or email both work. Include your account reference so we can locate your records. We respond within the timeframe set out in our data handling policy, which is published separately.