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At okay3, your account data — including wallet activity through Rocket and Upay, session records, and contact details — is handled under this policy. Access to our platform depends on your local law and eligible regions, and this page explains exactly what we collect, why we collect it, and what you can do about it.
This privacy policy applies to all activity on okay3, including account registration, wallet transactions processed through Rocket and Upay, session browsing across our sports and casino sections, and any support requests you submit. We collect information you provide directly — your contact details, account credentials, and payment method selections — alongside technical data such as device type, browser session identifiers, and IP address. We use this data to operate your account, process wallet activity, and respond to support queries. We do not sell your personal data to third parties. Where we share data with payment processors or platform service providers, we do so only to the extent needed to complete the transaction or service you requested. Retention periods vary by data type: account records are kept while your account remains active and for a period after closure as required by applicable rules. Your use of okay3 is subject to the laws of your jurisdiction, and eligibility to access the platform depends on your local law and the regions we currently serve. If you have questions about how a specific data type is handled, the support routes listed on this page are the right place to start.
When you select Rocket as your withdrawal method, transaction reference data is passed to the payment processor to complete the transfer. okay3 retains a record of the transaction amount, date, and status in your account history for your reference and for dispute resolution.
Upay payment activity is logged in your account wallet section. We store the transaction identifier, amount, and outcome. This record is visible to you in your signed-in account area and is retained in line with our standard data retention schedule.
We collect session identifiers, device type, and IP address each time you access okay3. This data helps us detect unusual access patterns and keep your account secure. It is not used for advertising profiling and is not shared with third-party ad networks.
Messages you send through our support channel are stored and linked to your account. We use this history to resolve follow-up queries and to improve our responses. You can request a copy of your support correspondence through the same channel.
Understanding the boundaries of this policy helps you know when okay3 is responsible for your data and when a third party's own terms apply. The four areas below draw that line clearly.
All data you submit when opening or managing your okay3 account — name, contact details, login credentials — falls fully within this policy. We control how that data is stored, used, and deleted.
Transaction data passed to Rocket or Upay to complete a withdrawal or deposit is processed under those providers' own privacy terms once it leaves our system. okay3 retains only the transaction record visible in your account.
Your browsing activity within okay3 — which sections you visit, how long you spend in the sports or casino lobby — is covered by this policy. We use aggregated session data to improve navigation, not to build individual advertising profiles.
If you follow a link from okay3 to an external site, that site's own privacy policy governs your data from that point. okay3 has no control over and takes no responsibility for external sites' data practices.
You have concrete options when it comes to the data okay3 holds about you. You can review the personal details stored in your account by opening the account settings section after signing in — your contact information, registered payment methods, and transaction history are all visible there. If any detail is incorrect, you can update it directly in the account settings fields or raise a correction request through our support channel. If you want to know what data we hold beyond what is visible in your account, you can submit a data inquiry through support and we will respond with the relevant details. Should you wish to close your account, contact support to initiate the process; we will explain what data is retained after closure and for how long, in line with applicable rules. Availability of these rights may depend on your local law and the eligible region you access from.
Sign in and open account settings to see your stored contact details, wallet method selections, and transaction history. This is the fastest way to check what we hold.
Update your contact information directly in account settings. For details you cannot edit yourself — such as registered identity fields — submit a correction request through support.
If you want a broader picture of the data we hold about you, contact support with your account details. We will provide the relevant information in line with applicable rules for your region.
To request account closure, reach out through our support channel. We will confirm what data is retained after closure and the applicable retention period before proceeding.
If you have a question about this privacy policy, want to exercise a data right, or need to report a concern, the routes below are the ones we actively monitor. Use the channel that suits your query best.
Open the support chat from any page on okay3 while signed in. This is the fastest route for account-specific data questions or correction requests.
For written data inquiries or formal requests — such as a data summary or account closure — send your query to our support email address listed in the contact section of the site.
The account help section, accessible after signing in, contains answers to common data and privacy questions and links directly to the support chat if you need to escalate.
We take a straightforward approach to data security and transparency. Here is how each area works in practice.
okay3 uses session cookies to keep you signed in and to remember your lobby position between pages. We also use analytics cookies to understand how sections of the site are used in aggregate. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the site functions.
Your account is protected by password authentication. We monitor for unusual sign-in patterns and may prompt additional verification if access looks atypical. You are responsible for keeping your login credentials private; if you suspect unauthorised access, contact support immediately through the chat route.
We keep your account data for as long as your account is active. After closure, certain records — including transaction history — are retained for the period required under applicable rules. Once that period ends, the data is deleted from our systems. You can ask support for the specific retention period that applies to your account type.
When we make material changes to this policy, we will post the updated version on this page with a revised date. For significant changes that affect how we use your data, we will notify you through your registered contact details before the change takes effect.
These are the questions we hear most often about how okay3 handles your data. If your question is not covered here, the support chat is the right next step.
We collect the contact details and credentials you provide during registration, along with device and session data generated when you use the site. Payment method selections — such as Rocket or Upay — are recorded in your account wallet. You can review the full list of stored details in your account settings after signing in.
Your account settings show your contact details, registered payment methods, and transaction history. For a broader summary of data we hold that is not visible in your account, submit a request through our support channel and we will respond with the relevant information in line with the rules applicable to your region.
Most contact details can be updated directly in account settings while signed in. For fields you cannot edit yourself — such as identity-linked registration details — contact support with the correction you need. We will review and update the record in line with our verification process.
We share data with payment processors like Rocket and Upay only to the extent needed to complete your transaction. We do not sell personal data. Where platform service providers process data on our behalf, they do so under data handling agreements. We do not share your data with advertising networks.
After account closure, transaction records and certain account details are retained for the period required under applicable rules. Once that period ends, the data is deleted. Contact support before or after closing your account if you want the specific retention period that applies to your situation.
Use the support chat on okay3 for the fastest response, or send a written inquiry to the support email address listed in the site's contact section. For formal data requests, written contact gives you a record of the exchange. Availability of formal data rights depends on your local law and eligible region.